Order Processing & Production Time

All of our products are custom made to order and production will not begin before your payment is received. Your credit card will be charged at the time your order is placed. To prevent common mistakes and ensure accuracy, we review every order prior to production. If we have questions or concerns, your order will be placed on hold and a representative will contact you right away. Production normally begins the day after your order is placed and production times vary from 2-12 business days. A current production time estimate is provided for every product.

Order Changes & Cancellations

In most cases, products with estimated production times of 2 business days or less cannot be cancelled or changed after the order is placed. Products with estimated production times of 3 or more business days may be changed or cancelled if you contact us within 1 business day (Monday-Friday) from the date your order was placed. Orders cannot be changed or cancelled after 1 business day and unless the cancellation is due to a backorder, production delay, or material delay.60 Day Satisfaction Guarantee*We stand behind the quality of our products by offering a 60 day satisfaction guarantee. If you’re unhappy with your purchase, just let us know within 60 days of receipt and we’ll work to find a different product for you, or assist you in returning it to us for a refund. We promise to do everything we possibly can to achieve your satisfaction. However, if we can’t make you happy, we’ll provide you with a return authorization and shipping instructions. *Everything we sell is custom made to order and cannot be resold; all returns are donated to a local charity. For this reason, orders valued at $500 or more cannot be returned for a full refund. We may authorize the return of orders valued over $500, however the maximum refund amount is $500. If you are ordering a product for the first time, we recommend ordering just 1 first so you’ll be certain it meets your expectations. Return shipping costs, oversize freight fees, and handling fees are non-refundable. Premium sheer shades, plantation shutters, closeout products, commercial and dealer orders cannot be returned for a refund.

Lifetime Limited Warranty

Shutters to your Door™ Shutters have a Lifetime Limited warranty for as long as the original purchaser owns the shutter(s) (or as otherwise stated*) PROVIDED THAT such products were (i) properly installed: and (ii) such products were made or assembled exclusively form the original materials and components. Any resale or other transfer of the product and/or materials voids this warranty.
This warranty does not cover any condition of damage to the shutter or window from unauthorized repairs, motorized devices, accidents, alterations, misuse, abuse, act of god, normal wear and tear, exposure to elements, excessive humidity, fading, discoloration over time or failure to follow the Shutters to your Door™ approved instructions with respect to measurement,installation, cleaning or maintenance, improper, inappropriate or unauthorized replacement parts, or repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and re-installation in the same or another window, or damage to the window frame, glass or any other portion of the window. Due to manufacturing, natural variations in color, grain and texture in the products, Shutters to your Door™ or its licensed distributors are not able to guarantee exact matches on subsequent orders. Returns cannot be authorized due to the normal variations. To obtain warranty service, please contact the dealer with whom you purchased the product from. Repair or remake of the defective products is the sole remedy under this warranty and in no event shall hutters to your Door™ or its licensed distributors be liable for the costs to remove and/or reinstall the products. Repairs will be made with only like or similar parts. This warranty does not include shipping charges, costs of labor for measuring, shipping, installation or trip charges. Warranty claims must be accompanied by proof of purchase, as well as details regarding the nature of the problem, location of the product, etc. This warranty is EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES OR WARRANTIES. All other warranties, both expressed and implied, are explicitly disclaimed. in no event shall Shutters to your Door™ or its licensed distributors be liable or responsible for INCIDENTAL OR CONSEQUENTIAL DAMAGES, or for any other direct or indirect damage, loss, cost, expense or fee. Some states do not allow the exclusion or limitation of implies warranties, Or incidental or consequential damages, so the above limitation may not apply to your state. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Shutters to your Door™ reserves the rights on updating or modification of any contents within this documentation without prior notification.

Returns

Returns are not accepted without prior authorization. If delivery of an order is refused for any reason other than shipping damage, the order is not eligible for a refund.Free Shipping, Freight and Handeling

Shipping, Freight, and Handling

Shipping, Freight, and Handling are included with orders placed on shutterstoyourdoor.com in the United States. This offer is not available in Alaska, Hawaii, and Puerto Rico.

Shipping Damage

Please inspect your merchandise thoroughly upon delivery. If you receive damaged merchandise, contact us within 10 business days for replacement. Photo evidence of shipping damage is required prior to replacement.

Color Disclaimer

The colors you see on your screen may not accurately reflect the true colors of the product. There are variances among computer monitors and other electronic display devices, therefore the colors, as they appear on your screen, may be different than the actual colors. If color is important, for instance, you want your blinds to match a color in your home, we highly recommend that you request free samples prior to ordering. Samples are not available for closeout products.

Privacy Policy

It is the policy of ShutterstoyourDoor.com, a website of Shutters to your Door, INC., (collectively, “Company” or “we”, “us”, or “our”) to respect your privacy. To better protect your privacy, we provide this privacy policy notice (“Privacy Policy”) explaining our online information practices at https://ShutterstoyourDoor.com and the choices you can make about the way your information is collected and used. This notice applies only to information collected or submitted, whether via personal computers, mobile devices, or other technology (“Device”) and other interactive features, applications or downloads that are operated by us that are available through this website (collectively “Website”) and contain this Privacy Policy produced and maintained by the Company.

By using this Website, you agree to the collecting and use of your information as described herein. We reserve the right to change these terms and will post any changes to this page so that you are always aware of what information we collect and how we use it. It is your responsibility to check this page regularly for the most recent version of this Privacy Policy. Your continued use of the Website following any changes will constitute your acceptance of such changes.

Please be advised that the practices described in this Privacy Policy apply only to information gathered online at our Website. It does not apply to information that you may submit to us outside of the Website.

 

What Information About Me Is Collected and Stored?

Personal Information.

We may collect personally identifiable information about you such as your name, address, e-mail address and telephone numbers (collectively “Personal Information”) and demographic information such as age, gender and zip code, at certain areas of our Website, such as when you register to receive newsletters or participate in other Website features. We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database.

Anonymous Information.

When you interact with the Website, our servers may keep an activity log that does not identify you individually (“Anonymous Information”). We may collect and store certain administrative and traffic information with each use of the Website including: source IP address, time of access, date of access, web page(s), type of browser used and session identification number.

What technology Is Used on the Website?

Cookies.

We may use “cookies”, which are small text files that are stored on your Device when you visit certain pages. We use cookies to identify your computer and track your use of our Website. We may also use cookies to monitor traffic, improve the Website and make it easier, relevant for your use and/or record your preferences. The only personal information cookie contains information you supplied. A cookie is unable to read data from your hard drive, or read other cookies that may be on the hard drive.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. By turning off cookies, you may lose certain helpful features of this website, such as being recognized when you log in and not having to enter your user name, among other services. Some of our partners may use cookies on our site; we have no control over these cookies, and this privacy statement does not cover them.

Web Beacons.

We may use web beacons (also known as “action tags”, “single-pixel gifs”, “web bugs” or “single-pixel gifs”) which is an invisible graphic on a web page or electronic message that is programmed to collect Anonymous Information about your use of a given website or electronic message. Like cookies, web beacons allow Company and our technology providers to summarize overall usage patterns for our analysis and provide personalized services.

Log Files.

We automatically collect certain information which does not identify and is not linked to individual users (including, without limitation, date and time, IP addresses, clickstream data, browser type, ISP, referring/exit pages, and operating system) and store this information in log files. We use this information to administer our website, track user movement within our website, and gather demographic information about our users.

Analytic Services.

We use third-party analytic service (e.g., Google Analytics) to help us understand how visitors engage with the Website. Analytic services collect anonymous information and reports website trends without identifying individual visitors.

How Do We Use Your Information?

We use your Personal Information to communicate with you about products, services, promotional offers, send newsletters, update our records and generally maintain your accounts and relationships with us. We also use this information to improve the Website prevent or detect fraud or abuses of our Website and, as described below, enable third parties to carry out technical, logistical or other functions on our behalf. We may match your information with data from the cookies, web beacons or other technologies. We may also combine your information with additional personal and anonymous information obtained from third parties. Except as disclosed in this Privacy Policy, we do not use or disclose information about your individual visits to our Website or your Personal Information collected online to any companies not affiliated with us.

Company Affiliates.

We disclose your information to our franchisees and affiliates for use in marketing their products and services. Each franchisee and affiliate of the Company is bound by a privacy policy at least as restrictive as this one.

Use of Anonymous Information.

We use Anonymous Information to help us determine how people use parts of the Website and who our users are so we can improve your experience. We may also use Anonymous Information to provide statistical information in aggregated form to our partners and other third parties about how our users collectively use the Website. We may also use or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary.

Third-Party Agents.

We may use third parties to perform certain services on our behalf, such as hosting the Website, tracking the Websites’ analytics, enabling us to send you e-mail newsletters or performing other administrative
services. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Website.

Emergency Situations.

We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on
us or the Website; (b) protect and defend our rights or property, the Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public.

Business Transfer.

We may share Personal Information with our subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all information related to the Website including, without limitation, your Personal Information and Anonymous Information (i) to a subsequent owner, co-owner or operator of the Website or applicable database; (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of Company’s stock and/or assets or other corporate change, including, without limitation, during the course of any due diligence process or (iii) in the event Company enters into bankruptcy.

What Steps Are Taken To Keep Personal Information Secure?

We believe that your information should be protected, and for that purpose we use various tools (for example usernames, passwords, encryption, physical security, etc) to protect it against unauthorized access, use and disclosure. However, because there are no methods of transmission or storage that are guaranteed to be entirely secure, we cannot guarantee complete security. Any information you transmit to us, you provide at your own risk.

What about Company Advertisements?

We and our vendors may use third party network advertisers and similar vendors to serve our advertisements across the internet. These companies may utilize cookies or web beacons. You may wish to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding the “opt-out” procedures of certain third party ad servers we may use. This Privacy Policy does not cover the methods for collecting information used by these third party network advertisers or the use of the information that such network advertisers collect. We make no representations regarding the policies or business practices of third party network advertisers.

How Do I Update Information About Me?

You are responsible for maintaining the accuracy of any Personal Information or other information that you provide to us on or through the Website. As part of the California Online Privacy Protection Act, We may provide web pages or other mechanisms through which you can correct or update some of the Personal Information you have provided to us, however, currently we ask that you email us at
support@shutterstoyourdoor.com
your changes and we will make the changes to your Personal Information. Visitors who receive a newsletter or other similar e-mails from us and who wish to remove themselves from the mailing list can do so by following the link provided in an e-mail received. However, please note that we reserve the right to send you certain communications relating to your use of our Website service announcements, notices of material changes to this Privacy Policy or our Terms of Use or similar administrative or transactional messages, and these transactional account messages may be unaffected if you choose to opt-out from marketing e-mails.

What Happens When I Link To or From Another Website?

This Website may contain links to other websites operated by third parties. Please be advised that the practices described in this Privacy Policy for Company do not apply to information gathered through these other sites. These other sites may also send their own cookies to you, collect your data or solicit your Personal Information. Always be aware of where you end up. We are not responsible for the actions and privacy policies of third parties and other websites. We encourage you to be aware of when you leave this Website and read the privacy policies of each and every website that you visit.

You may also choose to participate in third party applications accessible via the Website (for example, Facebook) through which you post content or allow us to collect (or the third party to share) information about you, including Personal Information. The third party may allow you to remove the application, in which case we will no longer collect information about you through that application, but we may retain the information previously collected. We may receive information about you if other users of third party applications give us access to their profiles and you are one of their “connections” or information about you is otherwise accessible through your “connections’” web page, profile page, or similar page on a social networking or other third party web sites or interactive service. If you choose to “like”
content on our Website or to otherwise post information from or via our Website to third party applications, that information will become public, and the third parties may have access to information about you and your use of our Website.

Is Information Collected From Children?

This is not a Website directed to children under the age of 13, and Company does not knowingly collect Personal Information from children under 13 years of age. If you are under 13 years of age you should not use this Website, and under no circumstance should you provide Personal Information to Company. If Company discovers that a child under the age of 13 has provided Company with Personal Information, Company will immediately delete that child’s information from the Website and Company’s records.

What About Contests and Sweepstakes?

We may offer sweepstakes and contests through the Website that may require registration. By participating in a contest or sweepstakes, you agree to the terms, conditions and/or official rules that govern that particular promotion. If you choose to enter a sweepstakes or contest, we may disclose Personal Information to third parties or the public in connection with the administration of such contest or sweepstakes, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the official rules, such as on a winners’ list.

Governing Law/Assignment

The Website is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to, processed in and stored the United States. By accessing our Website, you consent to the transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.

Changes to This Policy

We reserve the right to change this Privacy Policy at any time. Any changes will be effective immediately upon the posting of the revised Privacy Policy. In the event that we make a material change to this Privacy Policy which makes it significantly less restrictive than this version, we will e-mail affected individuals an announcement containing the new Privacy Policy to the e-mail account you have provided us. Regardless of any emailed announcement, you should check our Web site frequently to see recent changes to the Policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Opt-out Choices

Opt-out of E-Mail Communications and Newsletters
Use the unsubscribe link on any Company promotional, marketing or newsletter e-mails

Write to Shutters to your Door, Inc., 35246 US HIGHWAY 19 # 290 PALM HARBOR FL 34684-1931
Call Customer Service at 1.866.267.4888

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Write to Shutters to your Door, Inc., 35246 US HIGHWAY 19 # 290 PALM HARBOR FL 34684-1931
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